Terms of Service

Privacy Terms of Service Cookies

Last updated: 22 August 2026

These terms govern your use of Splitstick. By creating an account, you agree to them. If you don't agree, please don't use the service.

1. Who we are

Splitstick is operated by Thedropzone Ltd, a company registered in England and Wales (company number 16329867), whose registered office is at 48 Moorside Business Park, Moorside, Colchester, England, CO1 2ZF.

2. What Splitstick is

Splitstick lets you scan receipts and invoices, reads them automatically, and organises them into UK self-employment expense categories with spreadsheet, PDF and CSV exports. It is a bookkeeping aid, not a qualified accountant, and does not file tax returns or give tax advice.

3. Accuracy is your responsibility

The software reads documents automatically and is generally accurate, but it can misread a figure, misjudge a category, or make a mistake - the same as any automated tool. Every scanned document can be reviewed and corrected in the app before you rely on it. You are responsible for checking that the data is correct before using it for tax filings or any other purpose - we are not liable for errors in automatically-read data that you did not check.

4. Your account

  • You must provide a real email address you control, and keep your password secure.
  • You're responsible for activity on your account - let us know immediately if you think it's been compromised.
  • Accounts are for one business/individual's own bookkeeping - not for reselling access to others.
  • We may suspend or close an account that we reasonably believe is being used fraudulently, abusively, or in a way that threatens the service for other customers (for example, deliberately trying to exceed usage limits or interfere with other accounts).

5. Your content

You own everything you upload. We only process it to provide the service to you (see our Privacy Policy for exactly how). You can delete any or all of it, or close your account, at any time from Settings - deletion is immediate on our live systems, though a disaster-recovery backup copy can persist for up to 90 days afterwards.

Don't upload documents you don't have the right to upload, or anything unlawful, and don't use the service to process data belonging to people who haven't consented to it being handled this way (for example, a client's documents you're not authorised to hold).

6. Fair use and limits

To keep the service reliable and its running costs sustainable, we apply reasonable technical limits - for example, a daily cap on how many documents one account can scan, and limits on login/signup attempts to stop abuse. These exist to protect the service for everyone, not to restrict normal use; the current limits are generous enough to cover ordinary bookkeeping for a small business.

7. Subscription, payment and cancellation

  • Splitstick is a monthly subscription, charged at the price shown on the pricing page at the time you sign up. It starts with a free trial; your card is taken at signup but nothing is charged until the trial ends.
  • Payments are handled by Stripe. We never see or store your card details.
  • Cancel any time. Cancelling during the trial costs you nothing. Cancelling later stops the next payment - the current paid month runs to the end of the period you've already paid for, and we don't refund part-months unless the law requires it.
  • Cancelling never deletes your records. Scanning stops, but you keep read-only access to log in, view every document you've scanned and download all your exports. They're your tax records, and we don't hold them hostage to a payment.
  • If a payment fails we'll retry it and email you. If it keeps failing, the account moves to that same read-only state rather than being closed.
  • We may change the price with at least 30 days' notice by email. If you don't want the new price, cancel before it takes effect.

8. Availability

We aim to keep Splitstick available and reliable, but - like any online service - we can't guarantee uninterrupted access. We may need to take the service down briefly for maintenance, and will try to keep disruption to a minimum.

9. Liability

Splitstick is provided "as is." To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from data you did not review before relying on it (see Section 3). Nothing in these terms limits liability for things the law doesn't allow us to limit, such as death or personal injury caused by our negligence, or fraud.

10. Changes to the service or these terms

We may update these terms from time to time, for example as the service grows or the law requires. We'll notify existing account holders by email of any material change before it takes effect. Continuing to use Splitstick after a change takes effect means you accept the updated terms.

11. Ending your account

You can close your account at any time from Settings. We may close or suspend an account for the reasons in Section 4, or if the service is being discontinued - in the latter case we'll give reasonable notice so you can export your data first.

12. Governing law

These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.

13. Contact

Questions about these terms: hello@splitstick.uk

This document is not legal advice. It has been prepared in good faith and describes how Splitstick actually operates, but we recommend having it reviewed by a solicitor.

Privacy Terms Cookies

Splitstick is a trading name of Thedropzone Ltd, registered in England and Wales, company number 16329867.